SERVICE PROVIDER POLICY
The Solutions Factory Ltd is a “Data Controller” for the very limited amount of data we hold on our employees and our own customers. But we have a much larger responsibility as a “Data Processor” because we manage a much larger set of personal data for our customers on their customers, players, students, community associates and employees.
For this larger set of data we are only considered a data processor and not a data controller because:
1. our customers decide what info they wish to collect,
2. they collect it themselves (via paper forms or via their web site)
3. we only process the data for our customers benefit and not for other purposes of our own.
This policy sets out how we seek to protect personal data in line with the General Data Protection Regulation (GDPR) effective 25th May 2018 and in particular as a “Data Processor”.
The Solutions Factory servers are based in Wales, England and on a cloud based back system provided by a third party Solarwinds MSP.
As part of our service to customers, we register domains on your behalf with 1&1. Please refer to 1&1 terms and conditions.
Email / Newsletter Platform
We require our customers, to use our platform only for permission-based email marketing. If you believe you have received unwanted, unsolicited messages sent through our platform (or purporting to be sent through our platform), please forward a copy of that message with your comments to firstname.lastname@example.org for review.
Opt-out of Emails from this Sender
Any emails you receive through our platform include an easy, automated way for you to cease receiving email from the sender or to change your expressed interests.
Collection and Use of Information from Campaign Recipients and Tracking
Clear gifs can be refused when delivered via email by disabling HTML images or refusing HTML (select Text only) emails via your email software. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org. The Solutions Factory is the owner of the data collected through clear gifs, cookies and other tracking technologies present in campaigns.
How The Solutions Factory use data collected
The Solutions Factory Ltd
Registered Office: Cwmtywyll, Pontweli, Llandysul, Carmarthenshire, SA44 4RS, United Kingdom
Registered in England No. 3595870
You can contact us by email email@example.com, by telephone +44 1559 363979 or by post to
The Solutions Factory Ltd, Cwmtywyll, Pontweli, Llandysul, Carmarthenshire, SA44 4RS, Cymru, cwlsd.com.